Privacy Policy

ERROR GUARD PRIVACY POLICY
Last Updated: 23rd January 2025

Overview

Welcome to Error Guard, a website and platform operated by Error Guard Solutions Limited (“Company,” “we,” “us,” or “our”), a limited company registered in England and Wales under company number 15419487. We operate the website errorguard.co.uk (the "Site").

This Privacy Policy (“Policy”) explains how we collect, use, and protect the personal information of our users, in compliance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Site, you consent to the practices outlined in this Policy.

If you have any questions or concerns regarding your personal information, feel free to contact us at info@errorguard.co.uk.

Definitions

  • UK GDPR: Refers to the United Kingdom General Data Protection Regulation, which governs the processing of personal data and the free movement of such data within the United Kingdom.

  • Privacy Policy: This document that outlines how we collect, use, and store your personal data.

  • Personal Data: Any information that identifies or can identify a user, either directly or indirectly.

  • Services: All transactions and interactions that take place on the Site.

  • User: Any individual using the Site.

Legal Basis For Data Processing

In line with the terms of our Service, to provide Services we are required to:

  1. Collect basic personal information from users of the Platform, such as full name, address, email address and telephone number.

  2. Continuously monitor user activities and transactions to assess any risks.

    In processing personal data of users of the Platform, we rely on the following legal basis:

  • Consent of the User;

  • Fulfilment of our contractual obligations; and

  • Legitimate interests.

Personal Data We Collect

Type of Data: Name, telephone number, address, email address

When Collected: During Registration.

How We Use It: User verification and to communicate, restore your account, and notify about updates.

Why We Need It: Necessary to register for account and to manage your account and keep you informed.

Type of Data: Password, Login credentials

When Collected: During Registration.

How We Use It: To verify your account.

Why We Need It: Necessary for account security and legal compliance

Public Information Posted By Users

Any personal details shared publicly by users (such as photos, usernames, and descriptions) in public areas of the Site are visible to all visitors. Once posted, this information may be accessible to anyone on the internet, and users are responsible for any information they choose to share publicly.

User Rights Under GDPR

As a user, you are entitled to several rights concerning your personal data, as provided by UK GDPR and the Data Protection Act 2018:

  1. Right to be informed: You have the right to know how your data is collected, processed, and stored.

  2. Right of access: You may request a copy of the personal data we hold about you.

  3. Right of rectification: If your personal information is inaccurate or incomplete, you can request its correction.

  4. Right to erasure: Also known as the “right to be forgotten,” you can ask us to delete your personal data, though certain legal obligations may require us to retain it.

  5. Right to restrict processing: You may request that we limit how we use your personal data.

  6. Right to object: You have the right to object to certain uses of your data, depending on the legal basis for processing.

  7. Right to data portability: You can request that we transfer your personal data to another service provider in a commonly used format.

  8. Rights related to automated decision-making: You can request human intervention if automated processing affects your rights.

  9. Right to complain: You can file a complaint with the relevant data protection authority if you believe your data rights have been violated.

Collection, Storage, And Use Of Personal Data

We collect, process, and store your personal data on secure servers. These servers are either owned and operated by us or by compliant affiliates. By agreeing to this Policy, you consent to our collection, processing, transfer, and storage of your personal information. We use industry-standard security measures, including encryption, firewalls, and access controls, to safeguard your data.

Only authorised personnel have access to your information, and all employees undergo training on data management and security protocols.

Data Protection

By Us: All personal data transmitted through our Site is encrypted for security. We ensure that third-party service providers processing your data on our behalf maintain appropriate security measures.
By You: You are encouraged to create a strong and unique password and keep it secure. If you suspect your password has been compromised, please update it immediately.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, taking into account factors such as the nature and sensitivity of the data, legal obligations, and potential risks associated with unauthorized access.

Third-Party Links

Our Site may contain links to third-party websites (including third-party payment processors), which operate under their own privacy policies. We are not responsible for the privacy practices of these third-party websites.

Cookies

We use cookies to enhance user experience, analyse website performance, and provide personalised content. Further details can be found in our Cookie Policy.

Contact Us

If you have any questions or concerns regarding this Policy, please contact us:
Director Name: William Cane
Email: Info@errorguard.co.uk

Changes To This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our Site.